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Business Process Outsourcing


Business Process

Today, the world markets have matured to be highly industry, process and segment specific, and there has been a major shift from the initial days of business process services that was relatively simpler. Customers now expect business process services providers to deliver best-in-class operations, as well as the transformation needed in order to be the best in their respective industries. It’s no longer about operational metrics and SLAs alone, it’s about end-to-end process metrics and business outcomes.


At SapTREE Business Process Services (BPS) we understand this changing need of customers, and our aim is to delight you through a combination of operational excellence, industry expertise and transformation capabilities. The operational excellence comes from our experience of partnering with multiple global clients over the years, and the industry expertise is based on our focus in select industry verticals at SapTREE.


The transformation journey is powered by our investment in technology and process innovations like robotic process automation and artificial intelligence, intelligent business platforms that work with your existing IT landscape, and analytics that lead to predictive modeling thereby ensuring right business outcomes.


Our focus is to work with you to achieve your business goals, and partner for the next level of improvements in order to attain competitive advantage.


We are a global leader in delivering IT Outsourcing Services to your industry. Our transformation and innovation capabilities help your IT function to become a key business enabler.


Operational Efficiency and Industry Differentiation - we help you standardize back-end operations through Lean and efficient processes (standardization at the back), while using technology for competitive differentiation and growth (differentiation at the front).


Services Across Application Lifecycle - we help across the entire application lifecycle, starting from enterprise architecture, design, implementation, system integration, Testing, rollout, and steady state support to maintenance. Our capabilities span across leading enterprise software products, COTS, industry-specific products and legacy applications


Infrastructure Services - we help in design, build and support of enterprise and end-user infrastructure including data centers, networking, switching, user devices and messaging


Cost-Effective Application Development - we help deploy innovative delivery models such as factory and core-flex models to optimize cost and effort


IT Transformation - across cloud, mobility, collaboration, infrastructure consolidation, virtualization and application rationalization to help achieve sustained savings and reduced TCO


How SapTREE Helps

SapTREE BPS is a global leader in providing next generation business process services to global enterprises. Our key capabilities are:


- Operations excellence based on our years of experience with large, global clients


- Industry expertise with focus on select industry verticals at Wipro, combining IT and Business Process solutions


- Transformation capability based on customer / industry needs and usage of flexible, innovative solutions including process automation, intelligent business platforms that work with existing IT landscape for the customer and new age assets in Cloud, Analytics, Mobility, Digital for the enterprise


- Investing in Industry Leading BPS Platform: SapTREE Base is a flexible, adaptable, and customizable BPS platform, which helps deliver process metrics and drives down cost of operations.


- Pre-built Assets focused on process improvements that can be used from Day 1 without significant investment


- Industry Focused, platform-based Solutions: Integrated IT and BPS solutions, leveraging a large eco-system of Product partnerships and flexible commercial models.


- Flexible commercial models to suit varied customer requirements and ability to structure deals accordingly


- Driving Predictable Business Outcomes: Our Business Value Meter delivers value by bringing in best practices, industry benchmarking and domain insights together in terms of continuous improvements


Global Locations: 24X7 operations through one standardized global process and support in all major languages across 11 countries.


SapTREE helps in transforming your IT operations into a highly optimized, lean and cost-effective function.


Our IT Outsourcing Service helps you:

- Run lean IT operations with optimized budgets and high ROI

- Leverage technology as a key business and growth enabler

- Reduce TCO across the IT lifecycle

- Transform applications and infrastructure for cost efficiencies and differentiated positioning